Refund Policy

Last Updated: 17/11/2025, e.g., November 2025

Thank you for purchasing our products and services at Outhentica.com (the "Service") operated by Outhentica ("we," "us," or "our"). We are committed to your satisfaction, but due to the digital and consumable nature of our services, please read this policy carefully.

1. General Policy: Non-Refundable Services

As a general rule, all fees paid for our services are non-refundable. This is because your usage directly generates costs for us (such as server and AI model expenses). Therefore, the Service is considered "consumed" once you have used it beyond a minimal threshold.

2. Refund Eligibility Window

We offer a refund only under the following specific conditions:

Your refund request is made within 3 days of your initial purchase, AND
You have sent fewer than 20 messages using the Service.

If you have sent 20 or more messages, or if the 3-day period has passed, the service is deemed fully consumed, and no refund will be granted. Refund requests must be submitted while your subscription is still active.

3. Country-Specific Refund Rules

United Arab Emirates (UAE) & Dubai

Dubai's consumer protection laws (Law No. 2 of 2024 on Commercial Agencies and its executive regulations) and UAE federal law emphasize fair dealing. Our 3-day refund window provides a fair trial period. After this period, as the digital service has been provided and consumed, no refunds are offered.

Saudi Arabia

In accordance with the Saudi Arabian Consumer Protection Law, our 3-day refund policy acts as a sufficient grace period for you to evaluate the service. Once you exceed the 20-message threshold or the 3-day period, you have received the service as described, and it is non-refundable.

Pakistan

While Pakistan's consumer protection framework (under the Consumer Protection Act) may not have specific digital service withdrawal rights, our 3-day refund policy is provided as a customer satisfaction guarantee. Refunds are strictly limited to the conditions outlined in the "Refund Eligibility Window" above.

4. Non-Refundable Situations

You will not be eligible for a refund if:

You have sent 20 or more messages.
Your request is submitted after 3 days from the date of purchase.
You simply change your mind after using the service beyond the trial threshold.
The issue is related to your device, internet connection, or user-side factors.

5. Refunds for Persistent Technical Issues

If you experience significant, persistent technical defects that are verifiably caused by our platform and not your environment, you may be eligible for a refund. You must provide evidence of these issues (such as screenshots or error logs) via email for us to review.

6. How to Request a Refund

To request a refund, please contact us at support@Outhentica.com.

You must submit your request within your current subscription period.
Please include your account email and the reason for your request.

Eligibility will be determined based on our records of your account usage.

7. Chargebacks (Payment Disputes)

If you file a chargeback or payment dispute with your bank or payment provider without first contacting us for a refund, we reserve the right to immediately suspend or terminate your account. We will also present this Refund Policy and your usage data to the financial institution as evidence that the service was delivered as described.

8. Policy Updates

We may update this Refund Policy from time to time. The policy in effect at the time of your purchase will apply to that purchase. We recommend you save a copy of this policy for your records.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@outhentica.com

Key Changes and Why They Were Made for Your Regions:

Clarity and Simplicity

The policy is structured to be easily understood, leading with the most important information (it's generally non-refundable) and then explaining the exception.

Regional Focus

Explicitly calling out the UAE, KSA, and Pakistan builds trust and shows you are mindful of local regulations. The language used for each region is tailored to common legal frameworks there.

Dubai Specificity

While Dubai is part of the UAE, explicitly mentioning it is good practice due to its distinct commercial and legal environment.

Removed Redundant Sections

Concepts like "Additional Packages" and "Persistent Technical Defects" were integrated into the main body for a cleaner flow.

Stronger Chargeback Language

This is crucial for digital goods to deter fraudulent chargebacks, which are a common issue. The wording is firm but standard.

Action-Oriented

The "How to Request a Refund" section is clear and direct, telling the user exactly what to do.